UNIT SM01: MANAGE SALON OPERATIONS

Nominal Duration: 30 Hours
Unit Purpose:
To equip learners with competencies to plan, coordinate, and manage day-to-day salon operations.

Elements & Performance Criteria

Element 1: Plan and Organize Salon Operations

1.1 Prepare daily/weekly work schedules
1.2 Allocate staff duties according to skills
1.3 Ensure availability and arrangement of tools
1.4 Maintain client appointments and workflow

Element 2: Monitor Salon Service Quality

2.1 Supervise staff performance
2.2 Ensure services meet quality standards
2.3 Handle client concerns professionally

Element 3: Maintain Salon Environment

3.1 Ensure workstation hygiene
3.2 Monitor equipment maintenance
3.3 Implement salon opening and closing procedures

Range Statement

• Documents: roster, appointment schedule, checklist
• Environment: reception, workspace, wash area
• Equipment: salon chairs, facial units, hair tools

Tools & Equipment

Duty roster sheet, SOPs, workstation checklist, appointment system

Knowledge Requirements

• Salon operations workflow
• Service quality standards
• Organizational skills

Attitudes & Soft Skills

• Leadership
• Responsibility
• Professional conduct

Critical Evidence (Assessment)

• Completed duty roster
• Supervision observation
• Daily operations checklist

 

UNIT SM02: PROVIDE FRONT-DESK & CUSTOMER SERVICE

Duration: 25 Hours

Elements & Performance Criteria

Element 1: Handle Client Bookings

1.1 Answer calls professionally
1.2 Handle appointments using manual/digital system
1.3 Manage walk-ins
1.4 Maintain client records

Element 2: Provide Customer Care

2.1 Greet clients and ensure comfort
2.2 Communicate service details clearly
2.3 Address complaints courteously

Range:

• Booking tools: phone, register, apps
• Situations: complaints, late arrivals, cancellations

Assessment:

• Customer service role-play
• Appointment handling task

 

UNIT SM03: APPLY HR PRACTICES IN SALON

Duration: 20 Hours

Elements & Performance Criteria

Element 1: Assist in Staff Recruitment

1.1 Screen applications
1.2 Assist in interviews
1.3 Maintain staff files

Element 2: Supervise Staff Performance

2.1 Brief and assign tasks
2.2 Monitor work output
2.3 Provide feedback

Critical Evidence

• Completed performance evaluation
• Staff duty assigned checklist

 

UNIT SM04: PERFORM INVENTORY & STOCK MANAGEMENT

Duration: 25 Hours

Elements & Performance Criteria

Element 1: Maintain Stock Records

1.1 Track product usage
1.2 Enter stock issue/return data
1.3 Maintain stock register

Element 2: Ensure Proper Storage

2.1 Maintain storage hygiene
2.2 Identify expired/damaged products
2.3 Store chemicals safely

Assessment

• Stock audit task
• Logbook entries

 

UNIT SM05: APPLY BASIC SALON FINANCE & BOOKKEEPING

Duration: 30 Hours

Elements & Performance Criteria

Element 1: Maintain Financial Records

1.1 Record daily income & expenses
1.2 Prepare sales summaries
1.3 Maintain petty cash

Element 2: Assist in Price Setting

2.1 Calculate service costs
2.2 Prepare pricing tables
2.3 Manage discount schemes

Assessment

• Financial record book
• Cash sales test

 

UNIT SM06: PERFORM SALON MARKETING & SOCIAL MEDIA PROMOTION

Duration: 20 Hours

Elements & Performance Criteria

Element 1: Plan Marketing Activities

1.1 Identify target clients
1.2 Prepare promotional plans

Element 2: Use Social Media for Branding

2.1 Design social media content
2.2 Post and track online engagement

Assessment

• Social media post project
• Marketing plan document

 

UNIT SM07: MAINTAIN HEALTH, SAFETY & HYGIENE IN SALON

Duration: 20 Hours

Elements & Performance Criteria

Element 1: Maintain Hygiene & Sanitation

1.1 Clean tools & equipment
1.2 Follow sterilization procedures
1.3 Maintain salon cleanliness

Element 2: Follow OHS Requirements

2.1 Identify hazards
2.2 Use PPE
2.3 Follow chemical safety guidelines

Assessment

• Safety inspection checklist
• Practical sanitation task

 

UNIT SM08: APPLY LEGAL, ETHICAL & PROFESSIONAL STANDARDS

Duration: 15 Hours

Elements & Performance Criteria

Element 1: Follow Legal Compliance

1.1 Understand licensing
1.2 Follow operational regulations

Element 2: Apply Ethical Conduct

2.1 Maintain confidentiality
2.2 Follow grooming & behavior standards

Assessment

• Written exam

 

UNIT SM09: LEAD TEAM & APPLY EFFECTIVE COMMUNICATION

Duration: 20 Hours

Elements & Performance Criteria

Element 1: Demonstrate Leadership Skills

1.1 Conduct team meetings
1.2 Motivate staff

Element 2: Communicate Effectively

2.1 Use appropriate verbal & non-verbal communication
2.2 Resolve conflicts professionally

Assessment

• Leadership role-play
• Conflict resolution scenario

 

UNIT SM10: PRACTICAL SALON SUPERVISORY TRAINING (OJT)

Duration: 40 Hours

Elements & Performance Criteria

Element 1: Supervise Salon Tasks

1.1 Allocate duties
1.2 Oversee client service delivery
1.3 Check hygiene and safety

Element 2: Manage Real-Time Situations

2.1 Handle customer complaints
2.2 Resolve staff issues
2.3 Manage workflow during rush hours

Critical Evidence

• Logbook with 10–15 supervised services
• Daily operations report